template for KB article

📄 {{ Article Title }}

🧭 Summary

A quick explanation of what this article covers.
Example: “How to set up the company VPN on Windows 11.”

✅ Prerequisites

Before you begin, make sure you have:

🛠️ Step-by-Step Instructions

🔹 Step 1: {{ Step Title }}

Describe the task in clear, numbered steps.

1. Click Start.
2. Search for “Command Prompt.”
3. Right-click and choose “Run as administrator.”

💡 Tip: Include screenshots using the “Insert Image” feature above if needed.

🔹 Step 2: {{ Step Title }}

More details, technical commands, or special configurations.

Example command:
ping kitsune.um.maine.edu

🧪 How to Verify It Worked

• Ensure the {{ system/service }} is accessible.

• Look for confirmation message: “Connected successfully.”

• Run diagnostic tools if necessary.

🧹 Troubleshooting

🔗 Related Resources

• Company VPN Setup for Mac

• IT Support Request Form

• Printer Troubleshooting Guide

👥 Audience

💬 Contact

For help, contact IT Support at help@maine.edu or submit a ticket.