template for KB article
📄 {{ Article Title }}
🧭 Summary
A quick explanation of what this article covers.
Example: “How to set up the company VPN on Windows 11.”
✅ Prerequisites
Before you begin, make sure you have:
🛠️ Step-by-Step Instructions
🔹 Step 1: {{ Step Title }}
Describe the task in clear, numbered steps.
1. Click Start.
2. Search for “Command Prompt.”
3. Right-click and choose “Run as administrator.”💡 Tip: Include screenshots using the “Insert Image” feature above if needed.
🔹 Step 2: {{ Step Title }}
More details, technical commands, or special configurations.
Example command:
ping kitsune.um.maine.edu🧪 How to Verify It Worked
-
Ensure the {{ system/service }} is accessible.
-
Look for confirmation message: “Connected successfully.”
-
Run diagnostic tools if necessary.
🧹 Troubleshooting
| Issue | Solution |
|---|---|
| Login failed | Reset your password using the Self-Service Portal |
| Access denied | Confirm you're in the correct AD group |
| Page won't load | Clear browser cache or try another browser |
🔗 Related Resources
👥 Audience
💬 Contact
For help, contact IT Support at help@maine.edu or submit a ticket.